Every project is a real system — built, tested, and handed over running. Here's what we've built and what happened next.
Case Study 01
The Challenge
GLOC is an amateur musical theatre club based in Glasgow with a long history of putting on shows. They had no proper digital home and were handling all membership and show enquiries manually — emails arriving in a personal inbox, replied to one at a time, with nothing tracked. As the club grew, the admin was becoming unmanageable.
What We Built
Bespoke website designed and built from scratch — shows, history, gallery, and contact — ongoing management included
Automated enquiry system — incoming messages categorised, acknowledged instantly, and logged without any manual handling
All enquiries routed to the right committee member based on type — membership, ticketing, general — no more inbox chaos
Ongoing website management — content updates, show listings, and technical maintenance handled by us
Outcome
0
Manual replies needed — enquiries handled and routed automatically
5
Page bespoke website — built, live, and actively managed
1
Automated system replacing a full inbox management workflow
"Scottish UX built us a proper home online and took the enquiry admin completely off our plate. The committee can focus on the shows."
GLOC · Amateur Musical Theatre · Glasgow
Website live — built and managed by Scottish UX
View websiteCase Study 02
The Challenge
40 Wedding Band were losing hours every week to the same repetitive task: replying to wedding enquiries. Each message needed personalisation — date, venue, music brief — but the underlying process was identical every time. They were a small team doing the job a system should be doing for them.
What We Built
AI inquiry handling system — reads each inbound enquiry, extracts key details, and drafts a personalised reply for review
Automated follow-up sequence — enquiries that go cold get a timed nudge without any manual chasing
Availability and quote logic integrated so the system only flags genuine leads — not tyre-kickers
Full documentation and training — the team took ownership of the system and can adjust it themselves
Outcome
10hrs
Saved every week — reclaimed from repetitive inquiry handling
End-to-end
Inquiry flow automated — from first contact to qualified lead
2 weeks
From kick-off to handover — live and running
"We were spending an embarrassing amount of time on tasks that should've been running themselves. Since working with Scottish UX, we've clawed back around 10 hours a week. Genuinely life-changing for a small team."
40Beat · Music & Events · Glasgow
Case Study 03
The Challenge
McTasso's Gyros are one of Glasgow's most-loved street food spots — three locations, a loyal following, and a brand people already love. But their digital presence didn't match the energy in their restaurants. They needed a website that worked as hard as they do.
What We Built
Full website design and build — crafted around the McTasso's brand, not a generic hospitality template
Three-location site architecture — each venue clearly presented with its own details, hours, and directions
Mobile-first build — the majority of their customers find them on their phones
Performance-optimised — fast load times even on mobile connections
Project Snapshot
Industry
Food & Hospitality — fast-casual street food, Glasgow city centre
Scope
Full website design, build, and deployment. Content strategy, copywriting, and photography art direction included.
Website live — built by Scottish UX
View websiteCase Study 04
The Challenge
Blue Sea Industrial sell specialist industrial equipment — the kind of product where buyers need confidence before they commit. Their existing website looked the part but wasn't converting. Potential customers were visiting and leaving without getting in touch. The site wasn't doing any of the selling.
What We Built
Full conversion audit — identified the specific pages and friction points causing drop-off
Rebuilt the product and category pages to lead with trust signals, specs, and clear calls to action
Rewrote key page copy — technical but accessible, positioning them as the expert supplier in their niche
Streamlined the quote/enquiry flow — reduced clicks, clearer form, faster response expectation set
Outcome
More sales
Online enquiries converting at a higher rate post-optimisation
More professional
Brand credibility lifted — site now matches the quality of the products
Online-first
Website now actively generates business — not just a brochure
"Before Scottish UX, we weren't winning work online at all. Now the website actually does some of the selling for us. We're generating more sales and the whole thing just feels more professional."
Jason · Blue Sea Industrial Scotland
What's next
Book a free 30-minute call. We'll map your biggest workflow bottleneck and tell you exactly what we'd build and why.
No commitment. No sales pitch. Just clarity on your next move.